Warranty, Returns, and Shipping

Ferrum Forge Knife works extends a Limited Lifetime Warranty on all knife products. We strive always to make the best knives and our limited lifetime warranty is a statement of confidence to our customers of the reliability and quality that we put into each and every Ferrum Forge knife. This warranty reflects a tradition of excellence and a commitment to superior manufacturing, innovative design and quality customer service. Ferrum Forge will stand behind our knives for as long as you own it. 

 

  • What is Covered? This warranty covers any defects in material and craftsmanship from the manufacturer. 

  • How Long Does the Coverage Last? This warranty lasts for the lifetime of the original consumer purchaser as long as you own your Ferrum Forge Knife Works product. Coverage terminates if you sell or otherwise transfer your Ferrum Forge product.  

  • What Will Ferrum Forge Knife Works Do? At Ferrum Forge's option, we will repair or replace the defective product, or refund the purchase price of the defective product.

  • What Does This Warranty Not Cover? This warranty does not apply to any Ferrum Forge Knife Works product which has been subject to any damage caused by disassembly, abuse, misuse, loss, improper handling, alterations, accident, neglect, improper sharpening, or abnormal wear. Products may experience changes in appearance due to normal wear and tear. Normal wear and tear is not a defect and is not covered by this warranty. This warranty does not cover any damages or expenses caused by any defective product.

  • How Do You Get Warranty Service? Email info@ferrumforge.com with a brief description of the issue you are experiencing.  An experienced technician will contact you within 1-2 days with information about repair or replacement, depending on each individual case.  Please contact us before sending in a knife for repair.   

  • What If My Knife is Out of Warranty? Don't worry! We still have you covered, even if you are not the original owner or the warranty has been voided. We will perform repairs and modifications on Ferrum Forge products, but will charge a fee for labor.  Please contact info@ferrumforge.com for more information. 

Return Policy

  • Ferrum Forge offers a limited lifetime warranty.  If there is a problem covered by the warranty, Ferrum Forge will replace the knife or issue a refund. 

  • If you are unsatisfied with your purchase for a non-warranty reason, you can return the knife for a full refund as long as it is in New/Unused condition within 30 days. 

  • Please contact info@ferrumforge.com if you have any questions or to start the return process.

  • Shipping fees are non-refundable. 

Shipping Policy

  • Standard Order Fulfillment 

    • Orders typically ship the next business day.  Products made to order require additional time and typically ship 2-3 business days after the order is placed.

    • Other shipping options not listed at checkout are available upon request. Email request to info@ferrumforge.com

  • Tracking information

    • Ferrum Forge will send the tracking information in an email after you receive your order confirmation. 

    • If you have not received tracking information for your order, please check your spam folder and/or email info@ferrumforge.com

  • International Shipping 

    • Due to the sensitive nature of our products, shipping is at your risk.  Please be aware of your country’s laws and import restrictions. We do our best to ship discreetly, but Ferrum Forge is not responsible for any item seized or rejected by customs authorities.

    • Buyer is responsible for import taxes and duties

    • Standard Shipping: USPS First Class International Mail or Priority Mail International.  Alternative shipping options are available upon request.  

  • Disclaimers

    • The customer is responsible for providing accurate address and contact information. 

    • Ferrum Forge is not responsible for lost, stolen, or mis-deliverd packages.